Customer Service Executive

Muthoot Fincorp Ltd. is seeking a Customer Service Executive to join their branch team. This role involves managing daily business transactions and addressing customer queries efficiently to ensure high-quality service and process compliance. The position supports branch operations by promoting business growth through consistent cross-selling and up-selling of multiple products and services. Reporting directly to the Branch Manager, the Customer Service Executive plays a vital role in maintaining smooth branch functioning and fostering positive relationships with customers and colleagues.

Key Responsibilities:
- Handle day-to-day business transactions and manage valuables securely.
- Provide effective resolution to customer queries while ensuring adherence to company processes.
- Promote and sell various financial products and services, consistently identifying opportunities for cross-selling and up-selling.
- Maintain accurate records and data related to daily transactions.
- Ensure operational efficiency and quality of business by following established procedures.
- Build and maintain positive relationships with customers, potential clients, and internal stakeholders including MFL staff and group company employees.
- Support business development activities to increase branch revenue and customer base.

Required Qualifications:
- Minimum educational qualification of a Graduate degree; preference given to candidates with B.Com or M.Com degrees.
- Basic computer knowledge is mandatory, especially proficiency in MS Office applications.
- Strong communication skills with fluency in both the local language and English.

Preferred Qualifications and Benefits:
- Postgraduate qualifications such as M.Com are considered an advantage.
- The compensation package will be aligned with market standards and internal company norms.
- Employment is on a probationary basis under grade B1 within the branch department.
- Entitlements and assets will be provided as per company policy.
- The role requires a candidate with problem-solving abilities, logical thinking, result orientation, creativity, perseverance, teamwork, flexibility, and a pleasant demeanor.

This position does not currently have a defined career progression path but offers valuable experience in branch business support and customer service within a reputed financial institution. The Customer Service Executive will directly contribute to the branch’s operational success and customer satisfaction by efficiently managing transactions and promoting the company’s products and services.