Customer Service Executive

We are seeking a proactive and detail-oriented Client Coordinator to join our expanding accountancy firm. This role is perfect for someone who thrives on client communication, timely follow-ups, and ensuring the seamless delivery of services. As a vital link between our internal teams and clients, you will ensure that all necessary information is complete, approvals are obtained promptly, and client inquiries are addressed professionally and efficiently.

Key Responsibilities
- Send final accounts and reports to clients for approval.
- Regularly follow up with clients regarding queries and pending approvals.
- Request and collect required information from clients, such as UTR numbers and relevant documents.
- Respond to client queries promptly and maintain a professional tone at all times.
- Coordinate with internal departments including accounts, tax, and administration to ensure smooth workflow.
- Update and manage client records within the CRM system.
- Track deadlines and ensure tasks are completed on schedule.
- Maintain clear and consistent communication to uphold a high level of client satisfaction.
- Perform other related duties as assigned.

Required Qualifications
- Bachelor’s degree, preferably in a related field.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Experience with CRM systems and proficiency in basic office software tools.
- Demonstrated ability to follow up persistently and maintain attention to detail.
- Positive attitude and a collaborative team player mindset.

Preferred Qualifications and Benefits
- Experience working with international clients is highly desirable.
- Opportunity to work remotely with a team based in G11 Markaz, Islamabad.
- Working hours are from 11:30 AM to 8:00 PM onsite.
- Join a supportive and professional team environment that values structured processes and offers growth opportunities.
- Gain valuable experience working with international clients, enhancing your professional development.

This position offers a unique chance to contribute to a dynamic firm while developing your skills in client coordination and account management. If you are organized, communicative, and eager to support both clients and internal teams, we encourage you to apply.