Customer Service - Executive

At The BranPac, every interaction with our customers is an opportunity to showcase care, trust, and excellence. We are looking for a Customer Service Executive who embodies empathy, professionalism, and a true passion for delivering outstanding customer experiences. This role suits someone with a refined sense of aesthetics, a calm demeanor when facing challenges, and the ability to represent premium brands with sophistication and grace.

Key Responsibilities
Manage customer inquiries through various channels such as email, phone, chat, and social media, ensuring responses are warm, accurate, and timely. Provide clear and detailed information about products, services, and company policies. Maintain organized and current customer records using CRM systems. Follow up on unresolved issues to ensure prompt and satisfactory solutions. Work closely with internal teams to enhance the overall customer journey. Escalate complex or sensitive matters to senior management when necessary. Assist in developing FAQs, support materials, and compiling reports based on customer feedback. Gather and communicate customer insights to improve service quality and reinforce the brand experience.

Required Qualifications
A bachelor’s degree in Business, Communications, Marketing, or a related field is essential. Previous experience in customer service or client relations is required, preferably within luxury sectors such as fashion, skincare, jewellery, makeup, lifestyle, or home décor. Strong verbal and written communication skills are necessary. Candidates must demonstrate a customer-focused mindset along with effective problem-solving abilities. Proficiency in MS Office or Google Workspace is expected, and familiarity with CRM tools is an advantage. The ability to stay composed under pressure while managing multiple priorities efficiently is critical.

Preferred Qualifications and Attributes
A genuine passion for premium and lifestyle brands is highly valued. Candidates should display empathy, patience, and professionalism in all customer interactions. A collaborative attitude with a focus on growth and continuous improvement is important. Exceptional attention to detail and a commitment to excellence are key traits for success in this role.

This position requires on-site work to fully engage with the team and support our premium brand experience. If you are committed to creating remarkable customer journeys and thrive in a dynamic, customer-centric environment, we invite you to apply and join The BranPac team.