Customer Service Executive

We are seeking a dedicated Customer Service Executive (CSE) to join our in-house US operations team, working directly for our US headquarters. Unlike typical BPOs that depend on fluctuating client campaigns, we are the principal business owners with a stable presence in the US market for over 16 years. This means you will not be affected by campaign closures or client turnovers, as we operate our own services. If you are looking for a reliable career with guaranteed monthly payouts and growth opportunities, this role offers a secure and rewarding environment. The position requires working the night shift and is based in Gulistan-e-Johar Block 14 and Gulshan-E-Iqbal Block 13C.

Key Responsibilities:
- Handle inbound and outbound customer queries for our US-based customers with professionalism and efficiency.
- Provide effective solutions aimed at achieving First Contact Resolution (FCR) to enhance customer satisfaction.
- Utilize premium CRM tools such as Salesforce and HubSpot to manage customer interactions and data.
- Demonstrate commitment to personal and professional growth, with clear advancement paths available from Team Lead to Operations Manager.

Required Qualifications:
- Fluency in English with a neutral or American accent is mandatory to ensure clear communication with US customers.
- Minimum of six months’ experience in an international BPO or customer service representative role is preferred.
- Availability to work the night shift from 6:00 PM to 2:00 AM.
- Willingness to work from the specified office locations in Karachi: Gulistan-e-Johar Block 14 and Gulshan-E-Iqbal Block 13C.

Preferred Qualifications and Benefits:
- Performance incentives are offered, allowing you to earn up to PKR 20,000+ monthly based on quality metrics such as Customer Satisfaction (CSAT) and Quality Assurance (QA).
- Attendance allowance of PKR 3,000 is provided and paid on time, supporting consistent attendance and punctuality.
- This is a 100% non-sales role focused purely on customer service and support.
- We pride ourselves on internal promotions, fostering a culture where employees can grow into leadership roles within the organization.

This opportunity is ideal for individuals seeking stability and career growth in a reputable company that directly manages its US operations. If you meet the qualifications and are ready to commit to a night shift role with a stable employer, we encourage you to apply and become part of a team that values quality service and employee development.