Customer Service Executive

MDK CORPORATION JAPAN is a forward-thinking organization dedicated to providing essential products and services at competitive prices without compromising quality. Utilizing modern technologies, the company places customers at the heart of its operations and decision-making processes. Embracing change as a constant, MDK actively challenges its comfort zone to adapt to evolving market trends. The company is committed to continuous improvement and aims to stay ahead of industry changes rather than merely reacting to them.

We are seeking an experienced Customer Service Executive with a strong background in automobile exports to manage international client relationships and oversee the seamless processing of vehicle orders from Japan to global markets. This role requires effective communication and coordination with various stakeholders to ensure timely delivery and high customer satisfaction.

Key Responsibilities:
- Manage international customer inquiries regarding Japanese vehicle pricing, specifications, and availability.
- Oversee the complete order lifecycle, from initial inquiry through to final delivery.
- Coordinate with Japanese suppliers, auction agents, and shipping companies to facilitate smooth export operations.
- Prepare and verify all export documentation, including invoices, packing lists, bills of lading, and export certificates.
- Monitor shipment progress and provide regular updates to international clients.
- Address and resolve customer concerns promptly to maintain high levels of satisfaction.
- Maintain accurate CRM records and ensure data integrity.
- Support the sales team with client follow-ups, order coordination, and deal closures.
- Monitor accounts receivable, follow up on outstanding payments, and collaborate with relevant departments to ensure timely collections.

Required Qualifications:
- Minimum of 3 to 4 years of experience in customer service, preferably within the automobile export/import industry.
- Strong customer service and support skills, with the ability to handle inquiries and resolve issues effectively.
- Proven ability to monitor service quality and support continuous improvement initiatives.
- Excellent interpersonal skills to communicate clearly, build trust, and manage diverse customer interactions.
- Strong verbal and written communication skills in English; proficiency in local languages is advantageous. Knowledge of Japanese language is a plus.
- Basic computer literacy, including experience with customer service software and CRM tools.
- Ability to work full-time on-site in Karachi, manage time efficiently, and remain calm under pressure.
- A high school diploma or equivalent is required; a bachelor’s degree in business, communications, or a related field is preferred.
- Previous experience in a client-facing role is highly beneficial.
- Good knowledge of Japanese car brands, auction systems, and inspection processes. Familiarity with international shipping and export documentation is essential.
- Proficiency in MS Office and CRM systems.

MDK CORPORATION JAPAN offers a dynamic work environment where continuous learning and adaptation are encouraged. This role provides an excellent opportunity for professionals seeking to advance their careers in the automobile export sector while contributing to a company that values innovation and customer-centric service.