Customer Service Executive

We are looking for a skilled Customer Service Executive to join our growing team at our Lahore office. The successful candidate will be responsible for managing a high volume of inbound calls, addressing customer inquiries promptly, and ensuring an excellent standard of service. This role demands strong communication skills, professionalism, and the ability to collaborate effectively with team members to meet deadlines and maintain customer satisfaction.

Key Responsibilities:
- Handle incoming telephone requests efficiently and accurately.
- Manage and respond to high volumes of customer calls without compromising service quality.
- Deliver consistent, high-quality customer service to all clients.
- Maintain and update customer databases and relevant systems regularly.
- Compose professional emails to respond to customer inquiries and booking requests.
- Address general queries and booking requests via phone and email on a daily basis.
- Collaborate with team members to prioritize tasks and meet deadlines.
- Exercise discretion and maintain confidentiality concerning staff, customers, and sessional workers.

Required Qualifications:
- Bachelor’s degree is mandatory.
- At least one year of experience in international customer service or call center environments.
- Strong verbal communication skills with clear articulation and active listening.
- Fluency in English, both spoken and written, is essential.
- Proven ability to handle inbound calls and manage customer queries efficiently.
- Willingness and availability to work UK time zones according to assigned shifts.
- Reliable commute to the Lahore office or readiness to relocate before starting.
- Ability to work on-site at the Lahore location.

Preferred Qualifications and Benefits:
- Experience working with companies based in the UK, USA, or Canada is highly desirable.
- Competitive salary package.
- Annual leave entitlement.
- Double salary compensation on Pakistani public holidays.
- Company-sponsored dinners and team-building events.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment encouraging employee growth.

Work Schedule:
- Slot 1: Saturday and Sunday, 1:00 AM to 1:00 PM (UK Time)
- Slot 2: Saturday and Sunday, 1:00 PM to 1:00 AM (UK Time)

Candidates should be prepared to join immediately and demonstrate flexibility to work within the specified UK time zones. This is an in-person position based in Lahore, requiring dependable attendance and commitment.