Customer Service Executive

TOPPY is recruiting on behalf of FitPinoy for the position of Customer Service Executive to support customers both within Pakistan and internationally. The ideal candidate will be responsible for managing customer interactions across multiple channels, ensuring timely resolution of issues, and maintaining clear communication between customers and internal teams. This role requires a professional who can handle diverse customer needs with patience and efficiency while contributing to a positive customer experience.

Key Responsibilities
- Handle customer queries via chat, email, and phone for both local and international clients.
- Resolve complaints promptly and professionally, ensuring customer satisfaction.
- Coordinate closely with operations and delivery teams to provide customers with accurate and up-to-date information regarding their orders or services.

Required Qualifications
- Bachelor’s degree, preferably in business, communication, or a related field.
- Minimum of 2 years of customer service experience, ideally involving international clientele.
- Excellent command of written and spoken English; proficiency in Urdu is considered an advantage.
- Ability to remain calm under pressure, strong organizational skills, and effective problem-solving abilities.

Preferred Qualifications and Benefits
- Salary range is PKR 80,000 to 100,000 per month.
- Experience working in a fast-paced environment and familiarity with cross-functional team coordination will be beneficial.

This role offers an opportunity to work with a dynamic team focused on delivering exceptional service to a diverse customer base. If you are a motivated professional with a passion for customer care and communication, this position could be a great fit.