Customer Service Executive

Join NIQ Brandbank, part of GfK, a global leader in consumer intelligence with over 89 years of trusted experience. NIQ Brandbank specializes in delivering digital product content solutions to brands, retailers, and wholesalers worldwide, operating in more than 16 countries and managing over 50 million digital assets from 7,000+ global brands. As a Customer Service Executive, you will be the first point of contact for NIQ Brandbank’s supplier clients, providing excellent support and ensuring smooth service delivery. This role follows a hybrid working model and offers the opportunity to contribute to a data-driven environment within the FMCG industry.

Key Responsibilities
- Respond promptly to internal and external queries via telephone, email, and online channels, adhering to agreed service level agreements (SLAs).
- Develop a thorough understanding of NIQ Brandbank’s core services and additional value-added offerings to effectively support customers and manage their service usage.
- Coordinate product delivery schedules in line with workflow capacity, address operational questions, and assist the operations team to maintain high service standards.
- Collaborate with Account Managers and other business functions to ensure top-tier service for client portfolios and contribute to process improvements where applicable.
- Prepare regular reports tailored to customer and business requirements.

Required Qualifications
- Availability to work from 1:00 pm to 9:00 pm PKST.
- Experience in a customer service role, preferably within a Business-to-Business (B2B) setting.
- Strong verbal and written communication skills in English.
- Bachelor’s degree.
- Must be based in Karachi or Lahore with access to a quiet workspace and a reliable internet connection.

Preferred Qualifications and Benefits
Candidates with a keen interest in building a career in a data-driven environment, who are quick learners with a positive attitude and a focus on continuous self-development, will thrive in this role.

NIQ offers a flexible working environment, volunteer time off, access to LinkedIn Learning, and an Employee Assistance Program (EAP) to support your well-being and professional growth.

NIQ integrates artificial intelligence (AI) tools throughout the recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and other administrative tasks. All AI use is governed by principles of fairness, transparency, human oversight, and inclusion, with final hiring decisions made by humans. NIQ regularly reviews its AI systems to mitigate bias and comply with legal standards.

NIQ is a global consumer intelligence company delivering comprehensive insights into consumer buying behavior. Following its 2023 merger with GfK, NIQ now operates in over 100 markets, covering more than 90% of the world’s population. The company is committed to diversity, equity, and inclusion, fostering a workplace that reflects the communities it serves. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic.

Join NIQ to be part of a diverse and inclusive team dedicated to innovation and sustainable growth.