Customer Service Executive

Join NIQ Brandbank, part of GfK and a global leader in consumer intelligence, and contribute to shaping the future of digital product content in the FMCG industry. NIQ Brandbank delivers comprehensive solutions for brands, retailers, and wholesalers worldwide, managing over 50 million digital product assets from more than 7,000 global brands across 16 countries. As a Customer Service Executive, you will be the first point of contact for a diverse portfolio of supplier clients, supporting service delivery through a hybrid working model. This role requires collaboration with internal teams to ensure excellent customer experiences and operational efficiency.

Key Responsibilities
- Respond promptly to internal and external customer queries via telephone, email, and online channels, adhering to agreed service level agreements (SLAs).
- Develop a thorough understanding of NIQ Brandbank’s core services and additional value-added offerings to effectively support customers, monitor usage, and resolve queries.
- Coordinate product delivery schedules in line with workflow capacity, address operational issues, and assist the operations team to maintain high service standards.
- Collaborate with Account Managers and other business functions to ensure clients receive exceptional service and contribute to process improvements where applicable.
- Prepare regular reports tailored to customer and business requirements.

Required Qualifications
- Availability to work from 1:00 pm to 9:00 pm PKST.
- Experience in a customer service role, preferably within a business-to-business (B2B) environment.
- Excellent verbal and written communication skills in English.
- Bachelor’s degree from a recognized institution.
- Must be based in Karachi or Lahore with access to a quiet workspace and a reliable internet connection.

Preferred Qualifications and Benefits
- A strong interest in building a career in a data-driven environment with a positive attitude and eagerness for self-development.
- Flexible working environment supporting work-life balance.
- Access to volunteer time off and LinkedIn Learning for continuous professional growth.
- Employee Assistance Program (EAP) to support employee well-being.

NIQ integrates artificial intelligence tools throughout the recruitment process to enhance efficiency and fairness, including résumé screening and candidate assessments. These tools operate under strict principles of transparency, human oversight, and inclusion, with final hiring decisions made by humans. NIQ regularly reviews AI use to mitigate bias and comply with legal standards.

NIQ is a global leader in consumer intelligence, offering unparalleled insights into consumer behavior and retail trends. Following its 2023 merger with GfK, NIQ operates in over 100 markets, covering more than 90% of the world’s population. The company is committed to fostering an inclusive workplace that reflects the diversity of the communities it serves. Employment decisions are made without discrimination based on race, gender, religion, age, disability, or other protected characteristics.

For more information about NIQ’s commitment to diversity, equity, and inclusion, please visit their official website. Stay connected with NIQ through LinkedIn, Instagram, Twitter, and Facebook to follow the latest updates and opportunities.