Customer Service

บริษัท การีนา ออนไลน์ (ประเทศไทย) จำกัด

Karachi , Pakistan

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We are looking for a motivated Customer Service professional to join our Game Operations team based in Karachi, focusing on player support within the Pakistan region. This entry-level position serves as the first point of contact for players facing technical or gameplay-related issues. The role requires efficient handling of player inquiries, adherence to established workflows, and a commitment to enhancing the overall gaming experience. The successful candidate will play a key role in maintaining player satisfaction and supporting game operations through direct interaction with the gaming community.

Key Responsibilities
- Act as the initial contact for players encountering technical or gameplay issues in the Pakistan region.
- Respond promptly and accurately to player inquiries through the ticketing system.
- Investigate, troubleshoot, and resolve customer issues following company policies and workflows.
- Escalate complex or unresolved cases to relevant departments or teams when necessary.
- Provide timely follow-ups and updates on pending cases to ensure transparency and maintain player satisfaction.
- Monitor and address player feedback and issues posted on platforms such as Google Play Reviews, escalating concerns as appropriate.
- Offer constructive feedback and suggestions to improve support processes and enhance the player experience.
- Assist with game operations tasks including bug testing, verifying reported issues, and documenting gameplay-related problems.

Required Qualifications
- At least 1 year of experience in customer support, preferably handling inquiries via email or ticketing systems.
- Strong written communication skills with excellent grammar and clarity.
- Ability to follow detailed workflows and quickly adapt to new tools and processes.
- Comfortable working independently as well as collaboratively within a team environment.

Preferred Qualifications and Benefits
- Experience with ticketing systems such as Zendesk and proficiency in Google Workspace tools (Docs, Sheets, etc.) is advantageous.
- Proficiency in Urdu language is considered a plus.
- This role is offered on an independent contractor basis, providing flexibility in work arrangements.

This position presents an excellent opportunity to develop a career in the gaming industry by directly engaging with players and supporting game operations. If you are passionate about customer service and gaming, and meet the qualifications outlined, we encourage you to apply.