Customer Service Officer - Faisalabad

CSD Executive – Faisalabad
Location: Faisalabad
Department: Sales & Business Development
Employment Type: Full-time
Experience: 3–5 years in Real Estate Sales

We are seeking a professional and customer-focused CSD Executive to join our Faisalabad office. The ideal candidate will manage customer queries, complaints, follow-ups, documentation, and daily customer service operations efficiently. This role requires excellent communication skills and the ability to coordinate with multiple departments to ensure customer satisfaction and smooth business processes.

Key Responsibilities:
- Welcome and assist customers in a professional manner.
- Handle customer inquiries via walk-ins, phone calls, and other communication channels.
- Resolve customer complaints by coordinating with relevant departments.
- Maintain accurate and up-to-date customer records and documentation.
- Follow up with customers regarding payments, requests, applications, and any pending issues.
- Collaborate with Sales, Accounts, Operations, and other teams to ensure timely resolution of customer concerns.
- Prepare and maintain daily and weekly customer service reports.
- Ensure proper filing and updating of customer data.
- Maintain professional relationships with customers and provide timely responses.
- Escalate complex issues to supervisors or management when necessary.
- Perform additional duties as assigned by management.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–3 years of experience in customer service, front desk, sales support, or a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in English and Urdu; knowledge of Punjabi is an advantage.
- Strong command of MS Office, particularly Excel and Word.
- Professional appearance and a customer-oriented attitude.
- Strong follow-up, coordination, and problem-solving abilities.

Preferred Qualifications:
- Experience in real estate or customer service within the real estate sector is highly preferred.

Key Skills:
Customer Handling | Communication | Complaint Resolution | Follow-up | Documentation | Coordination | MS Office | Reporting | Customer Relationship Management

Work Location: This position requires in-person attendance at the Faisalabad office.