Customer Service Officer

Zameen.com, Pakistan’s largest online real estate portal, is seeking a motivated and passionate individual for the role of Customer Service Officer Sales. This position involves engaging with clients to understand their property needs, providing detailed demonstrations, conducting site visits, and ensuring successful closure of sales. As a representative of Zameen.com, the candidate will play a vital role in delivering a seamless and positive customer experience, helping to connect buyers and sellers both locally and internationally.

Key Responsibilities:
- Understand and assess client requirements thoroughly to recommend suitable property options.
- Provide detailed demonstrations and conduct site visits to showcase property units effectively.
- Follow up consistently with clients to track any changes in their preferences or requirements.
- Maintain strong, ongoing relationships with clients to foster trust and encourage repeat business.
- Act as the face of Zameen.com, ensuring each customer interaction is professional, helpful, and aligned with the company’s commitment to excellent service.
- Drive the sales process from initial contact through to deal closure, ensuring targets are met.

Required Qualifications:
- Education to degree level or equivalent practical experience.
- A passion for sales, with a strong commitment to customer service excellence and alignment with Zameen.com’s core values.
- 1-2 years of experience in sales; however, fresh graduates with the right attitude and eagerness to learn are encouraged to apply.
- Excellent communication skills to effectively engage with clients and internal teams.

Preferred Qualifications and Benefits:
- Opportunity to join a highly professional and dynamic team that follows industry best practices.
- Significant personal and professional growth prospects, with a long-term focus on developing future leaders within the organization.
- Exposure to both local and international markets through partnerships and ventures, broadening experience and networking opportunities.

Zameen.com has a strong history of growth and investment, having secured $29 million through multiple funding rounds since its inception in 2012. Joining the team means becoming part of a forward-thinking company that is shaping the future of real estate in Pakistan and beyond.