Customer Service Phone Banking Representative - TJ / 1908416

Our client, FSC Integrated Services (Pvt.) Ltd., is currently seeking motivated and customer-focused individuals for the role of Customer Service Phone Banking Representative. This position is offered on behalf of one of Pakistan’s leading banks and is available in the cities of Karachi and Lahore. The ideal candidates will be enthusiastic, possess strong communication skills, and be committed to delivering excellent customer service through phone banking channels.

Key Responsibilities
- Handle customer inquiries and assist with banking services and transactions via phone.
- Respond promptly, professionally, and accurately to customer questions, concerns, and requests.
- Deliver courteous and helpful service to ensure a positive customer experience.
- Provide accurate information about bank products, services, and policies.
- Effectively manage customer complaints by identifying issues, investigating problems, and offering appropriate solutions.
- Maintain detailed and accurate records of customer interactions in the company’s database.
- Adhere to company guidelines, compliance standards, and quality assurance procedures during all interactions.
- Manage calls efficiently within designated timeframes while maintaining high service quality.
- Identify opportunities to promote additional bank products or services based on customer needs.
- Collaborate with internal departments to resolve complex customer issues as needed.
- Continuously update knowledge of banking products, procedures, and regulatory requirements.
- Work flexible rotational shifts to provide coverage during peak call times.
- Maintain confidentiality and security of customer information at all times.
- Demonstrate professionalism and courtesy in all verbal and written communications.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Adapt quickly to new processes and technologies implemented by the company.

Required Qualifications
- Bachelor’s degree in Business, Commerce, Arts, or a related field.
- Fresh graduates or candidates with up to one year of relevant experience are encouraged to apply.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with common office applications.
- Good interpersonal skills with a customer-oriented mindset.
- Ability to work effectively in a rotational shift environment.

Preferred Qualifications and Benefits
- This is a full-time position with rotational shifts to accommodate operational requirements.
- The salary offered is PKR 45,000 per month, along with additional allowances.
- A comprehensive benefits package is included, supporting employee well-being and professional growth.

This opportunity is ideal for individuals looking to start or develop their career in customer service within the banking sector. Candidates who are adaptable, eager to learn, and committed to providing outstanding customer experiences will find this role rewarding.