Posted 6 days ago 6 views
ABS International is seeking an experienced Customer Service Specialist to join its US operations team based in Karachi. This permanent, full-time role involves managing communication with existing US-based clients, focusing on post-sale support, onboarding assistance, and accurate documentation of interactions. The position requires a professional who has prior experience in a call center or international customer service environment and is ready to apply their skills in a structured and long-term setting. The shift is fixed from 6 PM to 2 AM, Monday through Saturday, and the role is fully on-site at Gulistan-e-Johar Block 14, Karachi.
Key Responsibilities
- Manage follow-up communication with US clients, addressing post-sale queries and onboarding questions.
- Maintain detailed and accurate records of all client interactions.
- Ensure every customer conversation reflects professionalism, clarity, and patience.
- Assist clients in resolving issues efficiently while maintaining a positive company-client relationship.
- Uphold company standards in all communications and service documentation.
Required Qualifications
- Minimum of 1 year of experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English, capable of handling live conversations with US customers professionally.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma is sufficient; university students currently enrolled are also encouraged to apply.
- Full availability for the fixed shift from 6 PM to 2 AM, Monday to Saturday, on-site in Karachi.
Preferred Qualifications and Benefits
- Opportunity to gain real experience handling live US customer interactions in a professional environment.
- Structured work environment with ongoing coaching and development to support career growth.
- Clear growth path within a well-established organization with 16 years of uninterrupted operations.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Permanent employment with a fixed shift and no rotation, providing stability and predictability.
ABS International is a reputable company established in 2009, operating as a direct US principal with over 200 professionals. The organization prides itself on consistent payroll practices, ensuring every team member is paid on the same fixed date each month without fail.
Candidates must be based in Karachi and fully available for the specified on-site working hours. The role demands strong communication skills, professionalism, and a readiness to engage with US clients in English. Applicants interested in growing into sales or senior roles within the company are encouraged to apply.
Application Considerations
- Are you currently based in Karachi and available for the permanent on-site shift from 6 PM to 2 AM, Monday to Saturday?
- Do you have at least one year of relevant customer service experience?
- Are you open to career growth opportunities within the company?
- Have you successfully persuaded customers to stay, upgrade, or accept solutions during calls?
- Are you confident in your professional-level English communication skills?
This role offers a unique opportunity to work in a stable, professional environment with a clear career trajectory and competitive compensation.
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ABS International
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