Customer Service Relationship (CSR)

We are looking for a professional and customer-oriented individual to join our team in a role that involves direct interaction with clients both face-to-face and through multiple communication channels. The successful candidate will be responsible for delivering outstanding customer service, managing inquiries, and supporting business development activities. This position offers a competitive salary with incentives and bonuses, providing a strong opportunity for career growth within the company.

Key Responsibilities

- Greet and assist customers professionally in person and over the phone.
- Build and maintain strong relationships with existing and potential clients.
- Handle customer inquiries, complaints, and feedback efficiently and courteously.
- Manage communications across various platforms including phone calls, WhatsApp, emails, and others.
- Provide accurate, up-to-date information about company products, services, and policies.
- Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
- Collaborate with management and other departments to address and resolve customer issues.
- Maintain detailed records of customer interactions, databases, and daily communication reports.
- Welcome visitors, manage appointments, and direct customers to the appropriate departments.
- Support customer retention efforts, client relationship management, and business development initiatives.
- Uphold confidentiality and maintain professional standards in all customer interactions.

Required Qualifications

- Educational qualification ranging from Matriculation to Graduation.
- Strong communication and interpersonal skills.
- Ability to manage multiple communication channels effectively.
- Previous customer service experience is preferred but not mandatory.
- Professional demeanor with a strong commitment to confidentiality.

Preferred Qualifications and Benefits

- Competitive salary package ranging from Rs 25,000 to Rs 60,000 per month.
- Performance-based incentives and bonus opportunities.
- Work location requires in-person attendance, promoting direct engagement with customers and team members.

This role is well-suited for candidates who are motivated to provide excellent customer service and contribute to the company’s growth. If you are organized, communicative, and eager to work in a collaborative environment, we encourage you to apply.