Customer Service Representative (CSR) – Night Shift

Theevioo Pvt. Ltd. is looking for confident, motivated, and customer-focused Customer Service Representatives (CSRs) to join our growing team on the night shift. This role suits individuals who possess excellent communication skills and enjoy interacting with customers in a professional environment. As a CSR, you will have the chance to develop a rewarding career within the BPO industry while working in a supportive and growth-oriented workplace.

Key Responsibilities:
- Handle inbound and outbound customer interactions professionally and efficiently.
- Address customer inquiries, provide accurate information, and resolve issues promptly.
- Maintain a positive and confident attitude while managing customer relationships.
- Achieve daily and monthly performance targets and contribute to overall team goals.
- Document customer interactions and update relevant systems with accuracy.
- Collaborate with team members and supervisors to enhance service quality.

Required Qualifications:
- Excellent verbal and written English communication skills.
- Strong interpersonal skills with the ability to manage customer interactions effectively.
- Confident and professional demeanor in all customer engagements.
- Target-driven with a responsible and proactive work ethic.
- Willingness to work night shifts from 6:00 PM to 3:00 AM.
- Availability to work five days per week.

Preferred Qualifications and Benefits:
- Previous experience in a BPO or call center environment is highly desirable.
- Competitive salary package ranging from Rs70,000 to Rs100,000 per month.
- Performance-based incentives including daily, weekly, and monthly bonuses.
- Clear opportunities for career advancement within the company.
- Professional and supportive workplace culture.
- Position is based in Rawalpindi and requires in-person attendance.

If you are eager to advance your career with a professional BPO team and thrive in a dynamic work environment, consider applying to join Theevioo Pvt. Ltd. today.