Customer Service Representative (CSR) – UK Clients

Located in Gulberg, Lahore, this full-time position offers a competitive monthly salary ranging from PKR 45,000 to 65,000, complemented by attractive sales incentives. The working hours are Monday to Friday, from 1:00 PM to 10:00 PM, with weekends off. We are seeking a confident and professional female Customer Service Representative (CSR) to engage directly with UK-based customers through telephone, live chat, and email. The successful candidate will provide attentive support, accurately address enquiries, and uphold high standards of customer service. Comprehensive training on products, services, and internal processes will be provided to ensure success in this role.

Key Responsibilities
- Handle customer enquiries via telephone, live chat, and email channels.
- Communicate clearly and confidently in British-accented English with strong UK English pronunciation.
- Understand customer requirements by asking relevant questions.
- Respond promptly and accurately to customer enquiries.
- Follow up with customers and maintain regular communication throughout the enquiry process.
- Manage customer interactions from initial contact through to resolution.
- Coordinate customer needs with internal teams to ensure seamless service delivery.
- Maintain accurate records of customer and enquiry information.
- Address customer questions, concerns, and complaints professionally and efficiently.
- Identify sales opportunities and assist in converting enquiries into orders.
- Foster positive and professional relationships with customers.
- Adhere to company procedures to ensure enquiries are properly managed and followed through.
- Manage multiple enquiries simultaneously while maintaining attention to detail.

Required Qualifications
- Female candidate with a graduate degree in any recognized discipline.
- Excellent spoken and written English with clear, confident, and professional communication skills.
- Strong UK English listening and comprehension abilities.
- Clear pronunciation and confident telephone manner, comfortable speaking with UK customers.
- Proficient written communication skills for email and live chat interactions.
- Strong customer service orientation and positive attitude.
- Good computer and internet skills.
- Exceptional attention to detail and organizational abilities.
- Ability to multitask and manage multiple enquiries efficiently.
- Reliable, punctual, and professional work ethic.
- Willingness to learn about products, services, and company processes.

Preferred Qualifications and Benefits
- Previous experience in customer service, sales, telesales, international customer support, account management, or working with UK/international clients is advantageous.
- Fresh graduates with exceptional English communication skills and the right attitude are encouraged to apply. Product knowledge is not required as full training will be provided.
- Salary increase upon successful completion of a 3-month probation period, based on performance.
- Opportunities for professional development and career growth.
- Chance to work directly with UK customers in a professional environment.
- Conveniently located office in Gulberg, Lahore.
- Fixed working hours with weekends off (Saturday and Sunday).

We are looking for a confident, articulate, and professional individual who can communicate effectively with UK customers, listen carefully, understand their needs, and respond clearly via phone, email, and live chat. If you meet these qualifications and are eager to grow in a dynamic customer service role, we encourage you to apply.