Customer Service Representative-CSR

We are looking for confident and energetic individuals to join our sales team focused on the UK market. The role involves proactively reaching out to potential customers, generating and qualifying leads, and supporting the sales process for IT hardware products. Candidates will be responsible for building strong client relationships while maintaining professionalism and effective communication. This position is ideal for motivated individuals eager to achieve sales targets and contribute to a dynamic team environment.

Key Responsibilities
- Conduct outbound cold calls to potential customers in the UK market
- Generate and qualify sales leads to develop a strong sales pipeline
- Present and explain company products and services to prospective clients
- Follow up on quotations, inquiries, and orders to ensure smooth transactions
- Maintain and update accurate customer records within the system
- Build and nurture long-term relationships with customers
- Consistently meet daily, weekly, and monthly sales targets
- Collaborate with the sales team to ensure seamless operations and customer satisfaction

Required Qualifications
- Bachelor’s degree preferred
- Open to fresh graduates as well as experienced candidates
- Excellent English communication and interpersonal skills
- Confident, persuasive, and professional demeanor suitable for sales interactions

Preferred Qualifications and Benefits
- Previous experience in cold calling or telemarketing is an advantage
- Basic knowledge of IT hardware products is a plus

Compensation and Benefits
- Competitive salary ranging from Rs. 40,000 to Rs. 70,000
- Attractive commission structure rewarding sales performance
- Monthly performance bonuses recognizing achievements
- Employee Old-Age Benefits Institution (EOBI) coverage
- Annual and performance-based salary increments
- Opportunities for career advancement within the company
- Appreciation-based lunch and dinner events to celebrate success

This is a full-time, permanent role based at Al-Hafeez Shopping Mall, Gulberg III, Lahore. The position requires in-person attendance from Monday to Friday. Candidates with strong English skills and a passion for sales are encouraged to apply and become part of a growing and dynamic team.