Customer Service Representative (CSR)

We are seeking a confident and professional Customer Service Representative to join our team in Lahore. This role involves direct communication with UK-based customers via telephone, live chat, and email. The successful candidate will handle customer inquiries, understand their requirements, follow up on leads, and support sales conversions. This position offers an excellent opportunity to develop your skills while working in a dynamic, customer-focused environment.

Key Responsibilities:
- Communicate effectively with UK customers through phone, live chat, and email.
- Respond promptly to customer inquiries and provide accurate information.
- Understand customer needs and assist in resolving issues or escalating when necessary.
- Follow up with potential leads to support sales conversions.
- Maintain detailed records of customer interactions and transactions.
- Manage multiple inquiries simultaneously while maintaining professionalism and efficiency.
- Collaborate with the sales team to enhance customer experience and achieve targets.

Required Qualifications:
- Excellent spoken and written English, with strong UK English listening and comprehension skills.
- Clear, confident, and professional communication style.
- Exceptional telephone manner and interpersonal skills.
- Proficient computer and internet skills.
- Ability to multitask and manage multiple customer enquiries effectively.
- Bachelor’s degree is preferred but not mandatory.
- Previous experience in customer service, sales, telesales, or international client support is an advantage.
- Fresh graduates with excellent English communication skills are encouraged to apply.

Preferred Qualifications and Benefits:
- Previous experience of at least one year in a customer service role is preferred.
- Competitive salary starting from Rs60,000 per month, with performance-based growth opportunities.
- Attractive sales incentives to reward outstanding performance.
- Comprehensive product and process training provided to ensure success in the role.
- Opportunities for professional development and career advancement within the company.
- Work directly with UK-based customers, gaining valuable international client interaction experience.

Additional Details:
- Location: Garden Heights, Near Barkat Market, Gulberg, Lahore.
- Working Hours: Monday to Friday from 2:00 PM to 11:00 PM (with a 1-hour break). Saturday from 2:00 PM to 8:00 PM.
- Job Type: Full-time, in-person role.

If you possess strong English communication skills, a professional attitude, and the confidence to engage with UK customers, we encourage you to apply and become a valued member of our team.