CUSTOMER SERVICE REPRESENTATIVE (FEMALE)

We are seeking a professional and courteous Front Desk Coordinator to join our team. The ideal candidate will be responsible for managing patient interactions, handling inquiries, and ensuring a smooth and welcoming experience for all visitors. This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with medical staff to support patient satisfaction and operational efficiency.

Key Responsibilities

- Welcome and assist patients and visitors in a professional and friendly manner.
- Manage incoming phone calls, WhatsApp inquiries, and patient questions promptly and accurately.
- Schedule, confirm, and follow up on patient appointments to ensure optimal scheduling and attendance.
- Provide clear and accurate information about approved services, treatment packages, and consultation fees.
- Coordinate with doctors, therapists, and other departments to facilitate seamless patient flow throughout the facility.
- Address patient concerns courteously and escalate complaints to the appropriate personnel when necessary.
- Maintain detailed and accurate records of appointments and customer inquiries.
- Support initiatives aimed at enhancing patient satisfaction, retention, and overall service quality.

Required Qualifications

- Minimum qualification of Intermediate; a Bachelor’s degree is preferred.
- Previous experience in customer service, reception, hospitality, or healthcare settings is advantageous.
- Strong communication and interpersonal skills with proficiency in spoken Urdu and English.
- Basic computer literacy, including familiarity with MS Office applications and WhatsApp Business.
- Professional appearance, a positive attitude, and the ability to collaborate effectively within a team environment.

Preferred Qualifications and Benefits

Candidates with prior experience in healthcare or related customer-facing roles will be given preference. This position offers a competitive monthly salary ranging from Rs40,000 to Rs50,000. The role requires in-person attendance at the workplace, providing an opportunity to engage directly with patients and healthcare professionals in a dynamic environment.

If you are committed to delivering excellent service and contributing to a positive patient experience, we encourage you to apply for this rewarding position.