Customer Service Representative (Inbound Call Centre UK)

We are seeking motivated and educated individuals to join our team as Customer Service Representatives (Cab Controllers) at our Civic Centre location in Bahria Town, Phase 4, Rawalpindi. This permanent, full-time position offers a stable income that is not commission or target-based, making it ideal for those looking for financial stability and professional growth. Both fresh graduates and candidates with relevant experience are encouraged to apply. This role provides an excellent opportunity to work in a dynamic and supportive environment within a 24/7 hybrid call centre.

Key Responsibilities:
- Answer telephone calls and manage taxi bookings efficiently for customers.
- Deliver a consistently high level of professional customer service.
- Handle email bookings and inquiries, along with completing related administrative tasks.
- Provide accurate quotations to customers as required.
- Allocate bookings to drivers promptly, considering time frames and driver locations.
- Address and resolve customer complaints effectively to ensure satisfaction.

Required Qualifications:
- A bachelor’s degree from a reputable college or university.
- Excellent verbal and written communication skills.
- Basic computer proficiency, including typing skills.
- Professional telephone etiquette and strong customer service abilities.
- Flexibility to work various shifts, including nights, weekends, and public holidays.
- Ability to interact with individuals at different levels and maintain professionalism.
- Self-motivated with a flexible and dedicated work ethic.

Preferred Qualifications and Benefits:
We prioritize the development and well-being of our employees. To support this, we offer:
- Highly competitive salaries with job security and stability.
- Paid on-the-job training to help you succeed and grow.
- Opportunities for promotions and regular salary increments.
- A flexible and supportive work environment that values employee growth and satisfaction.

This role is based on-site, requiring in-person attendance at our Rawalpindi office. Only shortlisted candidates will be contacted for further steps in the recruitment process. We welcome new graduates and experienced professionals alike to apply for this rewarding opportunity.