Customer Service Representative

This role involves engaging with potential clients and members through both inbound and outbound calls to promote The Hive’s coworking spaces. The successful candidate will be responsible for generating leads by clearly communicating the unique value propositions of the spaces, providing detailed and accurate information about services, pricing, and availability. Additionally, the role includes coordinating tours and meetings with the Community and Sales teams, delivering exceptional customer service by addressing inquiries and resolving issues promptly, and conducting feedback calls to gather insights from both won and lost leads to enhance service and sales strategies.

Key Responsibilities:
- Manage inbound and outbound calls to connect with potential clients and members.
- Generate leads by effectively conveying the benefits of The Hive’s coworking offerings.
- Provide prospective clients with precise information regarding services, pricing, and availability.
- Assist in scheduling tours and meetings with the Community and Sales teams for interested clients.
- Deliver excellent customer service by promptly addressing inquiries, complaints, and resolving any issues.
- Conduct feedback calls for leads that were either won or lost, collecting valuable insights to improve sales and service approaches.

Required Qualifications:
- Proven experience in customer service or sales roles.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and keen attention to detail.
- Fluency in English is essential.
- A proactive, positive attitude with a strong motivation to meet and exceed targets.

Preferred Qualifications:
- Experience with CRM software is advantageous.

This position offers an opportunity to work in a dynamic and customer-focused environment, contributing directly to the growth and success of The Hive’s coworking community.