Posted Aug 20, 2025 74 views
GCE Academy is seeking a dedicated Customer Service Representative to act as the primary point of contact for parents and teachers. The ideal candidate will manage inquiries, provide accurate information, and facilitate smooth communication between the academy, parents, and teaching staff. This role demands professionalism, excellent communication skills, and the ability to handle multiple tasks efficiently to ensure a positive experience for all stakeholders involved.
Key Responsibilities:
- Serve as the main liaison between parents, teachers, and the academy regarding services and information.
- Professionally answer phone calls, respond to messages, and address queries in a timely manner.
- Provide parents with clear guidance on tutor availability, class schedules, and fee structures.
- Coordinate with teachers and management to organize demo sessions, classes, and feedback meetings.
- Maintain accurate and detailed records of inquiries, follow-ups, and confirmed tuition arrangements.
- Promptly address and resolve any concerns to uphold high levels of client satisfaction.
Required Qualifications:
- Minimum education level of Intermediate or equivalent.
- Previous experience in customer service, educational consultancy, or within tutoring academies is preferred.
- Strong communication skills in both English and Urdu.
- Ability to multitask and manage time effectively under pressure.
- Proficiency in MS Office applications, WhatsApp, and CRM software tools.
- Professional demeanor with patience, a positive attitude, and a problem-solving approach.
Preferred Qualifications and Benefits:
- This is a full-time position based at the academy’s premises.
- The monthly salary can be up to Rs30,000.
GCE Academy provides a supportive work environment that values effective communication and client satisfaction. Candidates who are organized, approachable, and committed to delivering excellent service will find this role a rewarding opportunity to contribute meaningfully to the success of an educational institution.
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