Customer Service Representative

Lamaisah Pink is an intimates brand dedicated to redefining how individuals experience their everyday essentials. The company was founded to fill the gap between basic, low-quality intimates and delicate luxury lingerie that isn’t always practical for daily wear. Lamaisah Pink designs pieces that balance comfort, quality, and elegance, making them suitable for everyday use while still feeling special. Each product is thoughtfully crafted to help customers feel confident, supported, and comfortable throughout their day. The brand remains committed to its founding vision of offering essentials that enhance both comfort and self-expression.

The Customer Service Representative role at Lamaisah Pink is a part-time, remote position focused on delivering responsive and empathetic support to customers. This role involves managing inquiries through email, chat, and social media channels, assisting with orders, returns, and product-related questions. The representative ensures that every interaction aligns with the brand’s commitment to comfort and confidence. Responsibilities also include documenting and resolving customer issues, following up on open cases, and communicating customer feedback to internal teams to help improve products and services. Maintaining accurate records, adhering to service guidelines, and contributing to a positive and consistent customer experience are essential daily tasks.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and social media.
- Assist customers with order placement, returns, exchanges, and product-related questions.
- Document customer interactions and resolve issues efficiently to ensure customer satisfaction.
- Follow up on unresolved cases to guarantee timely resolution.
- Share customer feedback with relevant internal teams to support continuous product and service improvements.
- Maintain accurate records and adhere to company service guidelines.
- Contribute to creating a positive, consistent, and brand-aligned customer experience.

Required Qualifications
- Proven ability to deliver high-quality customer service aligned with brand values.
- Strong skills in handling inquiries, resolving issues, and assisting with orders and returns.
- Commitment to customer satisfaction with the ability to follow through on concerns and ensure timely resolutions.
- Excellent communication skills, both written and verbal, in English; proficiency in additional languages is a plus.
- Comfortable working remotely with reliable internet access and capable of managing time independently in a part-time role.
- Basic proficiency with customer service platforms, email tools, and online collaboration software.

Preferred Qualifications and Benefits
- Previous experience in retail, e-commerce, or fashion-related customer service is advantageous but not mandatory.
- Opportunity to work remotely with flexible hours, supporting a healthy work-life balance.
- Being part of a brand that values comfort, quality, and self-expression, contributing to a meaningful customer experience.

This role offers a chance to join a growing brand that prioritizes both customer care and product excellence, making everyday essentials feel special for its customers.