Customer Service Representative

Tick Industries Pvt. Ltd., established in 1978, is a prominent leader in Pakistan’s office supplies and stationery sector. With a well-established presence and expertise in distribution and channel management, the company has developed a distinctive business model that drives value and synergy across its Strategic Business Units (SBUs). Serving a prestigious clientele including Airblue, Indus Motor Company, Gul Ahmed Textile Mills, Askari Bank, Faysal Bank, Dubai Islamic Bank, NADRA, TCS, and various educational and corporate institutions nationwide, Tick Industries continues to expand its footprint. We are currently seeking motivated, confident, and career-focused individuals to join our dynamic sales team as Indoor Sales Executives. This role is suited for candidates who thrive in communication, customer interaction, and sales coordination within a professional office setting.

Key Responsibilities
- Manage customer inquiries via phone, WhatsApp, and email promptly and professionally.
- Engage with potential customers to provide product information, quotations, and order details.
- Convert sales leads into long-term customer relationships.
- Maintain strong customer relationships by ensuring timely and effective communication.
- Prepare and process quotations, invoices, and order documentation accurately.
- Collaborate with internal departments to facilitate smooth order processing and timely deliveries.
- Maintain accurate customer records and prepare sales reports regularly.

Required Qualifications
- Proven experience in sales, customer support, or client relationship management.
- Excellent communication and interpersonal skills to engage confidently with customers.
- Professional demeanor and confidence in handling customer interactions.
- Positive attitude with a strong willingness to learn and grow within the role.

Preferred Qualifications and Benefits
- Competitive salary package complemented by performance-based bonuses.
- Work in a professional office environment that fosters growth and development.
- Opportunities for career advancement within a leading organization.
- Access to training programs and skill development initiatives.
- The chance to work with some of Pakistan’s top corporate clients.
- Supportive and friendly team culture that encourages collaboration.

Position: Customer Service Representative
Job Type: Full-Time
Location: Karachi

Tick Industries offers a rewarding career path for individuals eager to contribute to a reputable company while enhancing their professional skills in sales and customer service.