Customer Service Representative

Gulf Star Services is looking for a motivated and customer-oriented Customer Service Representative to join its Domestic Campaign team in Karachi. This full-time, on-site role offers a competitive monthly salary of PKR 40,000 to 45,000 plus commission. The position requires working Monday to Saturday from 9:45 AM to 6:30 PM. The successful candidate will be responsible for handling customer inquiries related to visa consultancy services, providing accurate information, and maintaining professional relationships with clients. This role is ideal for individuals seeking to build a career in customer service, client relations, and the travel and visa consultancy sector.

Key Responsibilities
- Respond to customer inquiries via phone calls, WhatsApp, and social media platforms.
- Provide detailed and accurate information about visa consultancy services, including service charges, documentation requirements, and procedures.
- Understand customer needs and guide prospective clients to appropriate services.
- Conduct timely follow-ups and maintain professional communication with customers.
- Record customer details, inquiries, and follow-up activities in the CRM system.
- Handle customer questions, concerns, and complaints professionally and efficiently.
- Coordinate with sales and visa processing teams to ensure smooth service delivery.
- Maintain accurate records of customer interactions and inquiry statuses.
- Support lead management and service conversion through effective communication and follow-ups.
- Work towards achieving assigned customer service, follow-up, and performance targets.

Required Qualifications
- Minimum qualification of Intermediate; Bachelor’s degree preferred.
- Previous experience in customer service, call handling, telesales, or client support is preferred, though fresh candidates with strong communication skills are encouraged to apply.
- Good verbal communication skills in Urdu and basic English.
- Professional telephone etiquette and confident client-handling abilities.
- Basic knowledge of MS Office and CRM software.
- Strong listening, problem-solving, and follow-up skills.
- Ability to work effectively in a team-oriented and target-driven environment.
- Professional attitude, punctuality, and eagerness to learn.

Preferred Qualifications and Benefits
- Experience in the travel and visa consultancy industry is advantageous.
- Competitive salary package with commission opportunities.
- A professional and supportive working environment that fosters growth.
- Structured training and development programs to enhance skills.
- Opportunities for career advancement based on performance.
- Performance-based earning potential with clear targets and incentives.

This role offers a valuable opportunity to develop skills in customer service within a dynamic industry. Candidates who are proactive, communicative, and dedicated to providing excellent client support will thrive in this position. The work schedule is Monday through Saturday, 9:45 AM to 6:30 PM, and the position requires on-site attendance in Karachi. Interested individuals are encouraged to apply with an updated CV to be considered for this exciting opportunity.