Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our in-house US operations team. This role offers a unique opportunity to work directly for a US-based company with over 16 years of stable presence, eliminating the uncertainties commonly associated with third-party BPO campaigns. As the principal business owners, we provide a secure work environment with guaranteed monthly payouts, making this an ideal position for candidates looking for long-term career stability. The role operates on a night shift schedule and involves supporting our own US customers through professional and efficient service.

Key Responsibilities:
- Handle inbound and outbound customer queries with professionalism and accuracy.
- Deliver effective solutions aimed at achieving First Contact Resolution (FCR) to enhance customer satisfaction.
- Utilize premium CRM tools such as Salesforce and HubSpot to manage customer interactions and data.
- Contribute to a positive team environment and pursue growth opportunities within the company, with clear career progression paths from Team Lead to Operations Manager.

Required Qualifications:
- Fluency in English with a neutral or American accent is mandatory to ensure clear communication with US customers.
- Minimum of six months’ experience in an international BPO or customer service representative role is preferred.
- Availability to work the night shift from 6:00 PM to 2:00 AM.
- Candidates must be located near Gulistan-e-Johar Block 14 or Gulshan-E-Iqbal Block 13C for on-site work.

Preferred Qualifications and Benefits:
- Performance-based incentives are offered, with the potential to earn over PKR 20,000 monthly based on quality metrics such as Customer Satisfaction (CSAT) and Quality Assurance (QA).
- An attendance allowance of PKR 3,000 is provided and paid on time, reinforcing our commitment to employee reliability and punctuality.
- This is a 100% non-sales role focused solely on customer service, making it ideal for individuals who prefer problem-solving and support over sales targets.
- We emphasize internal promotion and career development, encouraging employees to grow within the organization and take on leadership roles.

This position is perfect for candidates seeking a stable and rewarding career in customer service with a reputable US-based company. If you are looking to avoid the instability of typical BPO campaigns and want to be part of a team where you are valued as the client, this opportunity offers a supportive and growth-oriented environment.