Posted 6 days ago 25 views
We are looking for dedicated Customer Service Representatives to join our team and play a vital role in managing client inquiries, coordinating follow-ups and visits, resolving customer concerns, and supporting the sales team. The ideal candidate will possess strong communication skills, a professional demeanor, and excellent organizational abilities to ensure smooth client interactions and effective follow-up processes.
Key Responsibilities:
- Communicate with prospective and existing clients through calls, WhatsApp, and emails to address their inquiries.
- Maintain regular engagement with clients by following up on their requests and concerns.
- Schedule meetings and visits for clients in coordination with the sales team.
- Provide accurate and up-to-date information about company projects and services.
- Handle customer queries and complaints in a professional and timely manner.
- Keep client records and follow-up details current within the CRM system.
- Collaborate with internal teams to ensure prompt and effective customer support.
- Assist the sales team in meeting customer service and follow-up targets.
Required Qualifications:
- Excellent verbal and written communication skills.
- Fluency in both English and Urdu is essential.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Good organizational skills and keen attention to detail.
- Ability to manage multiple clients and follow-up tasks efficiently.
- Basic knowledge of CRM systems or a willingness to learn and adapt quickly.
- Previous experience in customer service, sales support, or call center operations is preferred.
Location and Employment Details:
This is a full-time, in-person position based in F.B Area Block 21, Karachi. The monthly salary range for this role is Rs40,000 to Rs70,000, reflecting experience and performance.
We offer a dynamic work environment where you will have the opportunity to grow your skills while contributing to a customer-focused team. If you are organized, communicative, and eager to support both clients and sales efforts, this role is an excellent fit.
Skills
Job Details
Family Builders and Developers
What is your Competitive Advantage?
Similar Job Titles
On-Screen Customer Service Representative (OCSR)
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
