CUSTOMER SERVICE REPRESENTATIVE

SNS Shipping Agency, a prominent company in the shipping and logistics industry, is committed to delivering dependable freight, cargo, and transportation services. We are currently looking for a dedicated and customer-oriented Customer Service Representative to join our team. This role is essential in maintaining high standards of client satisfaction by managing inquiries, coordinating shipments, and ensuring smooth communication between customers and internal departments.

Key Responsibilities
- Handle customer inquiries through phone, email, and face-to-face interactions.
- Provide timely updates on shipment status and tracking information to clients.
- Collaborate closely with operations, warehouse, and logistics teams to ensure efficient shipment handling.
- Address and resolve customer complaints and service issues promptly and professionally.
- Prepare, organize, and maintain accurate shipping documentation and records.
- Assist customers with booking shipments and managing service requests.
- Ensure precise data entry into company systems to maintain up-to-date information.
- Adhere strictly to company policies and uphold customer service standards at all times.

Required Qualifications
- Bachelor’s degree is preferred but not mandatory.
- At least one year of experience in customer service, ideally within shipping, logistics, or freight forwarding; fresh graduates are also encouraged to apply.
- Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
- Proficiency in Microsoft Office applications and familiarity with customer service software.
- Ability to multitask and perform efficiently in a fast-paced work environment.
- Strong problem-solving abilities and organizational skills to manage various customer needs and documentation.
- Basic knowledge of shipping procedures and documentation is an advantage.

Preferred Qualifications and Benefits
- Competitive salary package.
- Annual performance-based bonuses.
- Paid leave and additional employee benefits.
- Opportunities for career advancement within the company.
- A professional, supportive, and collaborative work environment.
- This position requires working on-site to facilitate direct interaction with clients and team members.

SNS Shipping Agency values professionalism and customer satisfaction, offering a rewarding career path for individuals passionate about the shipping and logistics sector. If you are motivated to contribute to a dynamic team and grow your expertise, we encourage you to apply.