Customer Service Representative

We are seeking a professional and approachable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for managing customer inquiries, providing accurate product information, and collaborating with internal teams to address and resolve customer concerns efficiently. This role requires excellent communication skills and the ability to handle interactions via phone calls and WhatsApp in a courteous and professional manner.

Key Responsibilities:
- Respond promptly and effectively to customer inquiries through calls and WhatsApp.
- Provide detailed and accurate information about products and services.
- Coordinate with relevant departments to resolve customer issues and ensure satisfaction.
- Maintain clear and professional communication at all times.
- Manage customer records and update information using basic computer applications.

Required Qualifications:
- Bachelor’s Degree or an equivalent qualification.
- Strong verbal and written communication skills.
- Proficiency in handling customer interactions professionally across multiple channels, including calls and WhatsApp.
- Basic computer literacy, including familiarity with MS Office applications.
- Previous experience in customer service is preferred but not mandatory.

Preferred Qualifications and Benefits:
- Candidates residing near the office location will be given preference.
- The position is based in-person at I.I. Chundrigar Road, Karachi.
- Monthly salary ranges from Rs35,000 to Rs50,000, commensurate with experience and skills.

This role offers an excellent opportunity for individuals looking to develop their customer service career in a dynamic and supportive environment. If you are a friendly, professional communicator with a passion for helping customers, we encourage you to apply.