Customer Service Representative

ABS International, a well-established organization with over 16 years of continuous operations and a team of more than 200 professionals, is expanding its US Operations team. We are seeking a dedicated Customer Care Specialist to join our on-site team in Gulistan-e-Johar, Karachi. This permanent, full-time position involves working a fixed shift from 7:00 PM to 3:00 AM, Monday through Saturday. The role focuses on managing communication with our existing US-based clients, ensuring their inquiries and service needs are addressed promptly and professionally.

Key Responsibilities
- Handle follow-up calls and maintain ongoing communication with existing US customers.
- Respond to post-sale inquiries and assist with onboarding-related questions.
- Support customers by providing necessary service documentation and information.
- Maintain accurate records of all customer interactions.
- Adhere to established communication protocols and service procedures.
- Deliver a professional, patient, and solution-oriented customer experience.
- Escalate issues when necessary and ensure timely follow-up to resolve concerns.

Every customer interaction reflects the company’s commitment to quality service, so clear communication, professionalism, patience, and accountability are essential qualities for this role.

Required Qualifications
- Minimum of 1 year of experience in a call center, BPO, customer service, or international customer support environment.
- Excellent spoken and written English skills.
- Strong verbal communication and active listening abilities.
- Professional telephone etiquette with a calm and composed demeanor.
- Solution-focused approach to customer interactions.
- Ability to effectively communicate with US-based clients.
- Proficient computer and documentation skills.
- Ability to work independently while following company guidelines.
- Availability to work Monday to Saturday, 7:00 PM – 3:00 AM.
- Willingness to work fully on-site at the Gulistan-e-Johar, Block 14 location.
- Education: High school diploma required; university students currently enrolled may also apply if they can commit to the schedule.

Preferred Qualifications and Benefits
- Competitive monthly base salary with an additional PKR 3,000 monthly attendance allowance.
- Monthly performance-based incentives to reward consistent achievement.
- Provident Fund with structured company contributions for financial security.
- 15 days of fully paid annual leave to support work-life balance.
- Permanent full-time employment with a fixed night shift and no rotation.
- A professional and structured work environment that fosters growth.
- Ongoing coaching and development opportunities to enhance skills.
- The chance to build long-term expertise in US customer service, client communication, post-sale support, and professional call handling.
- Clear career growth prospects based on consistent performance.

This role offers a unique opportunity to join a reputable organization and develop specialized experience in international customer service. If you have prior experience in a similar role and are seeking a stable, permanent position with a focus on US client communication, this position could be an excellent fit.