Customer Service Representative

AXN TECH is seeking a full-time, on-site Customer Service Representative based in Lahore. The role involves directly interacting with customers to address their inquiries, resolve any issues they may face, and provide support to the sales team. The position requires meeting specific service targets to ensure customer satisfaction and contribute to the company’s overall success. Shifts are available in the afternoon and night, offering flexibility to accommodate different schedules.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via various communication channels.
- Resolve customer complaints and issues efficiently to maintain high levels of customer satisfaction.
- Assist the sales team by providing necessary support and information to customers.
- Achieve and consistently meet designated service targets and performance metrics.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to improve service quality.

Required Qualifications
- Previous experience in customer service or sales is preferred.
- Strong communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment.
- Problem-solving skills and a customer-oriented mindset.
- Flexibility to work afternoon and night shifts as required.
- Basic computer literacy and familiarity with customer service software or tools.

Preferred Qualifications and Benefits
- Experience working in a similar industry or role will be an advantage.
- Competitive salary range from 40,000 to 90,000 PKR based on experience and performance.
- Opportunity to develop customer service and sales skills within a growing company.
- Supportive work environment with potential for career advancement.

This position offers a valuable opportunity for individuals looking to build or advance their career in customer service while working in a dynamic and supportive setting.