Customer Service Representative

This position involves the daily management and upkeep of a large product catalogue across Amazon and other online marketplaces. Operating within a branded resale and wholesale business model, the focus is on ensuring listing accuracy, compliance, pricing updates, and smooth operational execution. The role is primarily execution-driven and reports directly to the Marketplace Team Lead, with no responsibilities related to brand building or marketing.

Key Responsibilities

Listings & Catalogue Management
- Manage and maintain a high volume of product listings on Amazon, eBay, and the company’s Magento-based website.
- Ensure all listings are accurate, complete, compliant, and correctly priced using existing brand assets.
- Regularly update product titles, bullet points, specifications, attributes, and pricing as needed.
- Perform bulk listing updates using flat files and structured templates.
- Monitor and resolve listing suppressions, errors, and missing attributes promptly.
- Maintain a high level of accuracy to avoid errors that could lead to listing suppressions, pricing issues, or loss of Buy Box eligibility.

Amazon Seller Central Operations
- Work daily within Amazon Seller Central to manage listings and catalogue health.
- Raise and manage cases with Amazon Seller Support related to listing, catalogue, and FBA issues.
- Support overall Account Health by addressing listing-level violations and warnings as assigned.
- Escalate complex or unclear issues to the Marketplace Team Lead rather than making independent decisions.

Inventory & Returns Support
- Assist with FBA-related listing tasks, including SKU setup issues, stranded inventory resolution, and FBA listing errors.
- Monitor returns-related listing problems and escalate recurring trends when necessary.

Cross-Platform Execution
- Ensure consistency in listings and pricing across Amazon, eBay, and Magento platforms.
- Follow established Standard Operating Procedures (SOPs) and operational processes to maintain catalogue stability and accuracy.

Required Qualifications

- Bachelor’s degree is mandatory.
- 2 to 4 years of hands-on experience managing Amazon listings, preferably with large or complex catalogues.
- Strong daily working knowledge of Amazon Seller Central.
- Experience working with flat files, bulk uploads, and listing templates.
- Basic understanding of Amazon listing policies and compliance requirements.
- Proficient in MS Excel.
- Good written and verbal communication skills in English.
- Detail-oriented, process-driven, and focused on execution.

Preferred Qualifications and Benefits

- Experience managing eBay listings.
- Familiarity with Magento-based e-commerce platforms.
- Prior experience working within a branded resale or wholesale Amazon model.
- Salary is open to discussion.
- Working hours are from 1 PM to 10 PM.
- Work schedule includes Monday to Friday, with alternate Saturdays.

This role offers an opportunity to contribute to the operational excellence of a high-volume marketplace business, focusing on accuracy and compliance in a fast-paced environment.