Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team at our Lahore location. The ideal candidate will be responsible for managing customer interactions across various communication channels, ensuring a positive experience by addressing inquiries, resolving complaints, and coordinating order fulfillment. This is a full-time, in-person role requiring excellent communication skills and a proactive approach to customer satisfaction.

Key Responsibilities:
- Respond promptly to customer inquiries via phone calls, WhatsApp, social media, and other communication platforms.
- Handle customer complaints efficiently, providing timely and effective solutions to maintain customer satisfaction.
- Confirm customer orders and follow up to ensure smooth processing.
- Coordinate with dispatch and delivery teams to manage orders and shipments effectively.
- Manage order cancellations, returns, exchanges, and refunds in accordance with company policies.
- Maintain accurate and up-to-date records of all customer interactions and orders to support operational needs.

Required Qualifications:
- Minimum educational qualification of Intermediate level.
- At least 2 years of experience in a customer service role.
- Strong communication skills, both verbal and written, to interact effectively with customers and internal teams.

Preferred Qualifications and Benefits:
- Previous experience specifically as a Customer Service Representative is preferred.
- This position offers the opportunity to work in a dynamic environment located on Kalamkaar Road, Lahore.
- The role is full-time and requires the candidate to work on-site, fostering direct collaboration with team members.

If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply and become a valuable part of our team.