Customer Service Representative

This is an entry-level, full-time Customer Service Representative position based in Lahore, Pakistan. The role operates on-site during the morning shift and offers a monthly salary ranging from 40,000 to 45,000 PKR. The primary focus is to manage customer interactions through calls and WhatsApp, providing accurate product information, converting inquiries into confirmed orders, and ensuring smooth coordination for order fulfillment. Additionally, the role involves handling customer complaints effectively, achieving sales targets, and supervising a small team of two members. Strong communication skills in Urdu are essential, while proficiency in English is considered an advantage. Candidates with at least an intermediate level of education or its equivalent are preferred.

Key Responsibilities

- Manage incoming customer calls and WhatsApp inquiries promptly and professionally.
- Provide detailed and accurate information about products to potential and existing customers.
- Convert customer inquiries into confirmed sales orders through effective communication and persuasion.
- Coordinate with relevant departments to ensure timely and accurate order fulfillment.
- Address and resolve customer complaints to maintain high levels of customer satisfaction.
- Consistently meet or exceed assigned sales targets.
- Lead and supervise a small team of two customer service representatives, providing guidance and support to enhance team performance.

Required Qualifications

- Intermediate education or equivalent qualification is preferred.
- Fluency in Urdu is mandatory for effective communication with customers.
- Basic proficiency in English is preferred to handle diverse customer interactions and internal communications.
- Strong interpersonal and communication skills to manage customer relationships effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Demonstrated ability to work collaboratively within a team and lead a small group.

Preferred Qualifications and Benefits

- Previous experience in customer service or sales roles is advantageous but not mandatory for entry-level candidates.
- Opportunity to develop leadership skills by managing a small team.
- Competitive salary package within the range of 40,000 to 45,000 PKR per month.
- Structured morning shift schedule, providing a consistent work routine.
- On-site work environment fostering direct collaboration and team interaction.

This role is ideal for candidates seeking to start their career in customer service with growth potential in sales and team leadership within a dynamic work setting.