Customer Service Representative

Medialinks, a pioneering Dubai-born mobile-first performance agency, specializes in driving rapid growth and delivering measurable business results. We focus on high-LTV mobile user acquisition, scaling paid media campaigns, and executing impactful SEO and influencer marketing strategies. Serving prominent global clients such as Careem, Samsonite, and Dubizzle, we operate across diverse markets including the UAE, Qatar, UK, India, Pakistan, Nigeria, and China. Our approach centers on creating comprehensive full-funnel performance systems that generate tangible outcomes.

We are currently seeking a full-time Customer Service Representative based in Lahore. This role involves directly engaging with customers to address inquiries, resolve complaints, and provide detailed information about our products and services. The ideal candidate will play a key role in enhancing customer satisfaction and improving the overall customer experience. Collaboration with internal teams to refine service processes and uphold high standards of customer support is essential.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries through various communication channels.
- Resolve customer complaints efficiently, ensuring a positive outcome and maintaining customer loyalty.
- Provide accurate and detailed information regarding products and services to assist customers effectively.
- Collaborate with team members to identify opportunities for improving customer service processes.
- Maintain comprehensive records of customer interactions and feedback to support continuous improvement.
- Uphold company standards for customer service quality and contribute to a customer-centric culture.

Required Qualifications:
- Proven experience in customer service or customer support roles.
- Strong skills in delivering customer satisfaction and enhancing the overall customer experience.
- Excellent communication abilities, both verbal and written.
- Effective problem-solving skills with the ability to handle challenging situations calmly.
- Ability to work well within a team-oriented environment.
- Proficiency in using customer service software and related tools.

Preferred Qualifications:
- Prior experience in a similar customer service role is highly desirable.
- A Bachelor’s degree in a relevant field is considered an advantage.

This position offers an opportunity to join a dynamic and fast-growing agency that values innovation and results-driven performance. If you are passionate about customer service and eager to contribute to a global team, this role provides a platform to develop your skills and make a meaningful impact.