Customer Service Representative

HRM RECRUITING AND CONSULTANCY

Lahore , Pakistan

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This role involves accurately entering and verifying visa applicant details, passport information, and supporting documents into the company’s internal database. The candidate will assist with scanning documents, digitizing physical files, and managing records to ensure smooth processing. A key part of the job is cross-checking submitted forms and checklists to confirm completeness before final approval. Maintaining strict confidentiality and integrity of applicant data in line with company policies is essential.

Key Responsibilities:
- Enter and verify visa applicant details, passport information, and supporting documents with high accuracy.
- Assist in scanning and digitizing physical documents, ensuring proper record management.
- Cross-check submitted forms and checklists to guarantee completeness before processing.
- Maintain confidentiality and uphold the integrity of sensitive applicant data according to operational guidelines.

Required Qualifications:
- Bachelor’s degree is preferred, ideally in Business Administration, Accounting & Finance, or Travel & Tourism.
- Minimum of 2 years’ experience in customer service is advantageous.
- Proficiency in spoken and written English and Urdu is essential for effective communication.
- Basic knowledge of MS Office applications (Word and Excel) and professional email etiquette.
- Strong interpersonal skills, a pleasant personality, and the ability to remain calm under pressure.

Preferred Qualifications and Benefits:
- The position is based in Lahore, with in-person attendance required.
- Monthly salary starting from Rs65,000.00.

Candidates who meet the above criteria and are interested in this opportunity are encouraged to submit their updated CV along with a recent photograph for consideration.