Customer Service Representative

DBS Solutions Pvt. Ltd. is seeking a motivated Customer Sales Specialist to join our dynamic team for the night shift. This role is ideal for someone who enjoys engaging with customers, closing sales, and providing exceptional service in a fast-paced environment. As part of our team, you will play a crucial role in maintaining customer satisfaction while driving sales growth. The position is full-time, onsite in Johar Town, Lahore, with a competitive salary and commission structure.

Key Responsibilities
- Engage with customers through inbound and outbound calls to assist with placing and maintaining orders.
- Utilize persuasive sales techniques to encourage customer retention and upsell opportunities.
- Address customer inquiries and resolve complaints via phone, email, live chat, and social media channels.
- Manage refunds, exchanges, and order status updates professionally and courteously.
- Maintain accurate customer records and interactions using the company’s CRM system.
- Listen attentively to customer needs and provide effective, empathetic solutions to enhance their experience.

Required Qualifications
- Fluent in spoken and written English with strong grammar skills.
- Minimum of one year of experience in sales or customer service, preferably within an international call center environment.
- Ability to convert hesitant prospects into satisfied customers through excellent communication and negotiation skills.
- Competitive and ambitious mindset with a forward-thinking approach.
- Educational qualification of O Levels/Matric or higher.
- Proficient typing skills and the ability to think quickly under pressure.

Preferred Qualifications and Benefits
- Uncapped monthly commissions providing significant earning potential.
- Bi-annual performance bonuses recognizing your contributions.
- Annual salary increments reflecting your growth and achievements.
- Recognition awards to celebrate outstanding performance.
- A supportive and enjoyable workplace culture that values employee well-being and development.

Candidates must be comfortable working night shifts from 6:00 pm to 3:00 am. If you have the required experience and thrive in a customer-focused sales role, we encourage you to apply and become part of a growing company that values results, personal growth, and a positive work environment.

Job Type: Full-Time | Onsite
Location: Johar Town, near Emporium Mall, Lahore
Salary: Rs 70,000–80,000 per month plus commissions