Job Overview
Graymines is looking for a professional and customer-focused Customer Service Representative to handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience.
Responsibilities
Handle customer inquiries professionally via calls, messages, and other communication channels.
Provide accurate information about the company's products and services.
Resolve customer concerns efficiently and escalate complex issues when necessary.
Maintain clear records of customer interactions.
Follow up with customers to ensure satisfaction.
Coordinate with internal teams to address customer needs.
Requirements
Strong verbal and written communication skills.
Good problem-solving and interpersonal skills.
A professional attitude with a customer-focused approach.
Ability to work effectively in a team.
Previous customer service experience is preferred.
Benefits
Company-provided pick-and-drop transportation.
Professional working environment.
Opportunities for learning and career development.
Job Type: Full-time
Pay: Rs50,000.00 - Rs90,000.00 per month
Work Location: In person
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