Customer Service Representative - Night Shift - TJ / 1908426

Our client, Limo Stack, is seeking a dedicated Customer Service Representative to join their team in Lahore for the night shift. This role involves providing exceptional support to US-based luxury limousine and chauffeur clients. As the primary point of contact, you will manage bookings, resolve inquiries, and ensure a seamless and professional customer experience through clear communication and a polished phone manner. The position requires working night hours aligned with US business times to effectively meet client needs.

Key Responsibilities

- Respond promptly and professionally to inbound calls, emails, and chat inquiries from US customers.
- Process and manage limousine and chauffeur service bookings, providing accurate quotes to customers.
- Address customer inquiries, booking modifications, and complaints calmly while delivering excellent service.
- Coordinate ride scheduling with dispatch and driver teams to ensure timely and accurate service delivery.
- Maintain accurate and up-to-date customer and booking information within the CRM system.
- Conduct follow-up communications to confirm customer satisfaction and a smooth service experience.
- Handle multiple communication channels efficiently, demonstrating strong multitasking skills under pressure.
- Maintain a professional phone manner with clear spoken English and a neutral accent suitable for US clientele.
- Adapt quickly to new booking and CRM software technologies and tools.
- Ensure punctuality, dependability, and a reliable work environment during night shift hours.
- Utilize basic computer skills proficiently to support workflow and customer interactions.
- Preserve confidentiality and manage sensitive customer information responsibly.

Required Qualifications

- Prior experience in customer service or call center environments is essential.
- Fluency in English with a neutral accent appropriate for US customers.
- Ability to thrive in a fast-paced environment while multitasking effectively.
- Strong interpersonal skills with attention to detail.
- Experience using Customer Relationship Management (CRM) software to maintain accurate records.
- Calm and professional approach to managing customer concerns without escalation.
- Dependability and commitment to working night shifts aligned with US business hours.

This role does not involve any team management responsibilities but focuses on individual performance and customer satisfaction. Candidates should be adaptable, detail-oriented, and capable of maintaining professionalism in all interactions.

Limo Stack offers the opportunity to work with a prestigious client base in the luxury transportation sector, providing a dynamic environment for growth and skill development during night shifts.