Customer Service Representative (Outbound sales agent)

Softogix International (Pvt) Ltd

Lahore , Pakistan

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Posted 14 hours ago 1 views Report Job

We are seeking a motivated Customer Service Representative (CSR) or Outbound Sales Agent to join our team. This role involves managing customer inquiries through calls, chat, and email support, ensuring timely and professional responses. The successful candidate will handle customer questions, provide accurate product and service information, and support lead management to enhance the overall customer experience.

Key Responsibilities:
- Handle customer queries via phone, chat, and email promptly and professionally.
- Provide accurate information regarding products, services, pricing, and order status.
- Manage and resolve customer inquiries and complaints efficiently.
- Identify and forward qualified leads to the sales team for further follow-up and conversion.
- Maintain detailed records of customer interactions, feedback, and follow-up actions.
- Ensure a high level of customer satisfaction by delivering prompt and effective support.
- Collaborate with internal departments to resolve customer issues.
- Contribute to initiatives aimed at improving customer experience and service quality.

Required Qualifications:
- Minimum education level of Intermediate; Bachelor’s degree preferred.
- Strong written communication skills in English.
- Experience in customer support, chat support, or email handling is advantageous.
- Basic knowledge of CRM systems or customer support tools is a plus.
- Good problem-solving skills and ability to multitask effectively.
- Patient, polite, and customer-focused attitude.

Shift and Location:
The position requires working US timing hours from 8:00 PM to 5:00 AM, five days a week. The work location is in person at Johar Town, Pine Avenue, Lahore.

Compensation:
The monthly salary ranges from Rs 50,000 to Rs 70,000, based on experience and qualifications.

This is an excellent opportunity for individuals looking to develop their career in customer service and sales support within a dynamic environment. If you are dedicated to providing exceptional customer care and have the required skills, we encourage you to apply.