Customer Service Representative / Receptionist (Female)

Australian Concept Infertility Medical Center

Lahore , Pakistan

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We are seeking a professional, courteous, and patient-focused Customer Service Representative / Receptionist to join the Australian Concept Infertility Medical Center located in New Garden Town, Lahore. The successful candidate will play a vital role in creating a welcoming environment for patients, managing front desk operations efficiently, handling inquiries, coordinating appointments, and ensuring a seamless and positive experience for all visitors.

Key Responsibilities:
- Welcome and assist patients and visitors with professionalism and courtesy.
- Oversee front desk operations, including patient registration and scheduling appointments.
- Manage incoming calls, respond to patient inquiries, and handle appointment-related requests promptly.
- Provide accurate information to patients regarding consultations, procedures, and available medical services.
- Coordinate effectively with consultants, ART Coordinators, nursing staff, and other departments to ensure smooth patient flow.
- Maintain accurate patient records, appointment logs, and other relevant documentation.
- Guide patients through consultation procedures, waiting times, and registration requirements.
- Address patient queries and complaints with patience and professionalism, escalating issues to the appropriate department when necessary.
- Uphold patient confidentiality and adhere strictly to organizational policies.
- Ensure the reception area is organized, presentable, and welcoming at all times.
- Assist with patient feedback collection and perform other administrative duties as assigned.

Required Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 1 to 2 years of relevant experience in reception, customer service, or front desk operations; experience in a hospital or healthcare setting is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients and staff.
- Pleasant personality with a professional and patient-friendly demeanor.
- Proficient computer skills, including MS Office applications.
- Strong organizational, coordination, and multitasking capabilities.
- Ability to handle patient inquiries and complaints with empathy, patience, and professionalism.
- Demonstrated responsibility, punctuality, and commitment to maintaining confidentiality.

Compensation and Work Location:
The position offers a starting salary from Rs35,000 per month. This role requires the candidate to work on-site at the medical center in Lahore.

This opportunity is ideal for individuals who are dedicated to providing excellent patient service in a healthcare environment and who thrive in a dynamic, team-oriented setting.