Customer Service Representative (Remote)

This is a remote, full-time Customer Service Representative position based in Lahore, Pakistan. The role focuses on providing excellent customer support by managing inquiries through various channels such as phone, email, and live chat. The successful candidate will be responsible for processing orders, maintaining accurate records within CRM and helpdesk systems, resolving customer complaints efficiently, tracking order statuses, and contributing to ongoing process improvements. This position operates on a rotational shift schedule and offers a competitive salary range.

Key Responsibilities
- Handle customer inquiries promptly via phone, email, and live chat platforms
- Process customer orders accurately and efficiently
- Maintain and update CRM and helpdesk records to ensure data integrity
- Resolve customer complaints with professionalism and a solution-oriented approach
- Track and monitor order statuses to provide timely updates to customers
- Support continuous process improvements to enhance customer service delivery
- Manage multiple tasks simultaneously while maintaining attention to detail
- Perform basic technical troubleshooting to assist customers with common issues

Required Qualifications
- Bachelor’s degree from a recognized institution
- 1 to 2 years of relevant experience in customer service or a related field
- Strong command of English, both written and verbal, to communicate effectively with customers
- Proven customer handling skills with a focus on delivering positive experiences
- Proficient typing skills and ability to multitask efficiently
- Basic technical troubleshooting capabilities to resolve common customer issues
- Ability to work in a rotational shift environment

Preferred Qualifications and Benefits
- Experience working remotely or in a virtual customer service environment is advantageous
- Familiarity with CRM and helpdesk software tools
- Competitive salary range of PKR 50,000 to 65,000 per month
- Opportunity to work in a dynamic and supportive remote work setting

This role is ideal for candidates who are motivated, customer-focused, and comfortable working in a fast-paced, remote environment. The position offers the chance to develop professionally while contributing to a company’s commitment to excellent customer service.