Customer Service & Sales Representative

Bitbop is undergoing an exciting transformation from a traditional digital marketing agency into an AI-enabled parent company with a diverse portfolio that includes AI-driven SaaS products, EdTech ventures, BPO/outsourcing services, and a co-working space based in Islamabad. We are seeking a motivated Customer Service & Sales Representative to join our team on a night-shift basis at our Islamabad D-12 location. This role combines customer service excellence with proactive sales efforts, focusing on client acquisition and retention while supporting a global client base. The position offers a competitive salary range of PKR 50,000 to 70,000 plus commission and requires on-site presence during night hours.

Key Responsibilities
- Outbound Cold Outreach: Initiate outbound cold calls to prospective clients, qualify leads, and create warm opportunities for the sales team to pursue.
- Client Engagement & Rapport: Professionally engage potential customers, building strong relationships and representing the company with high standards in every interaction.
- Targets & Metrics: Consistently meet daily and weekly call quotas and lead generation targets, while achieving monthly revenue goals.
- Inbound Support & Retention: Manage inbound client communications through phone, email, and live chat channels, providing proactive follow-ups to ensure customer satisfaction and resolve service issues.
- CRM & Data Management: Accurately record all call activities, lead details, and pipeline progress within the company’s CRM system to maintain data integrity.
- Process Optimization: Leverage modern communication tools and AI-assisted workflows to improve response times and increase overall productivity.

Required Qualifications
- Language Proficiency: Exceptional spoken and written English skills are essential, with a preference for an American English accent and a professional tone suited for international clients.
- Sales & Cold Outreach Experience: Proven experience in cold calling, telemarketing, inside sales, or BPO operations, demonstrating the ability to convert cold contacts into qualified leads.
- Client & Communication Skills: Strong interpersonal skills with the ability to manage customer relationships empathetically and resolve inquiries effectively.
- Sales Aptitude: Excellent persuasion, objection handling, and negotiation skills to drive conversions.
- Shift & Workflow Adaptability: Ability to work efficiently in a fast-paced night-shift environment, managing both sales calls and support queries seamlessly.
- Technical Familiarity: Experience using CRM platforms such as HubSpot, Salesforce, or Zoho, along with intermediate proficiency in office productivity tools.

Preferred Qualifications and Benefits
- Minimum of 1 year of experience in outbound sales, customer success, telemarketing, or BPO settings.
- Exposure to technology sectors, SaaS products, or digital marketing agency operations is advantageous.
- Practical knowledge of live chat software and ticket management systems.
- Familiarity with basic AI tools to enhance communication and workflow efficiency.

This role offers an excellent opportunity to be part of a dynamic and evolving company at the forefront of AI integration in marketing and customer engagement. If you are driven, adaptable, and eager to contribute to a growing organization, this position provides a platform to develop your skills and advance your career in a supportive environment.