Customer Service Sales Representative

Propstar Technologies is seeking a Customer Service Sales Representative to join our dedicated team. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to understand and address customer needs effectively. This role involves engaging with customers professionally across multiple channels to provide timely solutions and ensure a positive support experience.

Key Responsibilities
- Respond promptly to customer inquiries and support requests.
- Deliver clear, accurate, and helpful information to customers.
- Identify customer issues and propose appropriate solutions.
- Follow up on unresolved queries to ensure satisfactory resolution.
- Accurately record and maintain details of customer interactions.
- Escalate complex or unresolved concerns to the relevant department.
- Collaborate with internal teams to facilitate timely problem resolution.
- Maintain high standards of service quality and customer satisfaction.

Required Qualifications
- Excellent verbal and written communication skills.
- Strong customer orientation with a solution-driven approach.
- Professional and confident communication style.
- High attention to detail and strong organizational abilities.
- Previous experience in Customer Support, BPO, or Call Center environments is advantageous.

Preferred Qualifications and Benefits
Propstar Technologies offers a professional and supportive work environment that encourages growth in communication, customer service, and professional skills. Employees will have the opportunity to work with international clients, enhancing their global business exposure.

Position Details
- Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
- Shift: 7:00 PM – 4:00 AM
- Working Days: Monday to Friday
- Work Arrangement: On-site

This position is ideal for candidates who thrive in a dynamic customer service setting and are committed to delivering exceptional support while developing their career in a reputable technology company.