Customer Service & Sales Team Coordinator

Located in Lahore, this role offers an excellent opportunity for a motivated individual to join a dynamic team as a Customer Service & Sales Team Coordinator. The position involves managing sales order processes, ensuring timely dispatch, and maintaining effective communication between the sales team and customers. The ideal candidate will have a background in customer service or sales coordination, with a preference for experience in the pharmaceutical or FMCG sectors. Strong organizational skills and proficiency in relevant software tools are essential to succeed in this role.

Key Responsibilities:
- Process sales orders accurately and coordinate their timely dispatch to customers.
- Keep the sales team and customers regularly updated on the status of their orders.
- Address customer complaints promptly and work towards effective resolutions.
- Maintain comprehensive customer and order records within the ERP system.
- Prepare and submit daily order reports to management.
- Manage returns, shortages, and respond to customer queries efficiently.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Proven experience in customer service, sales coordination, or order processing roles.
- Proficiency in Microsoft Excel and ERP software applications.
- Strong multitasking abilities coupled with effective problem-solving skills.
- Excellent communication skills to interact with internal teams and customers.

Preferred Qualifications and Benefits:
- Experience working within the pharmaceutical or FMCG industries is highly desirable.
- This is an in-person position based at 721-A, Sundar Industrial Estate, Raiwind Road, Lahore.
- Competitive monthly salary ranging from Rs50,000 to Rs70,000.

Candidates interested in this opportunity should prepare their CVs and apply by sending their application to the designated recruitment channel. When applying, please ensure to mention "Customer Service & Sales Team Coordinator" in the subject line for proper consideration. This role promises a challenging yet rewarding environment for professionals looking to advance their careers in sales coordination and customer service within a reputable organization.