Customer Service Specialist

Yuni Rides is seeking a dedicated Customer Service Representative (CSR) – Dispatch Coordinator to join our Operations Team onsite in Gulistan-e-Jauhar, Karachi. This role is vital in ensuring safe, reliable transportation services for children and families across the United States. Working Monday to Saturday from 6:00 PM to 3:00 AM (Pakistan Standard Time), the successful candidate will coordinate daily transportation activities, communicate with drivers, schools, parents, and internal teams, and help maintain service reliability. This position offers a competitive salary of PKR 45,000 – 50,000 per month and the opportunity to contribute meaningfully to a trusted mobility partner.

Key Responsibilities

- Monitor and coordinate daily transportation operations and scheduled trips in real time, ensuring routes are assigned and completed efficiently.
- Track driver activities, provide ongoing support, and manage trip modifications or route adjustments as needed.
- Serve as the primary contact for drivers, schools, parents, and internal stakeholders, responding promptly and professionally to inquiries.
- Handle service-related concerns, provide timely updates on transportation schedules, and assist in issue resolution.
- Support driver onboarding by guiding new drivers through documentation and compliance requirements, following up on outstanding items.
- Maintain accurate records, update internal systems, and monitor service metrics to escalate operational issues when necessary.
- Collaborate with dispatch, operations, and management teams to improve workflows and support process improvement initiatives.

Required Qualifications

- Bachelor’s degree or equivalent professional experience preferred.
- 1 to 3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal skills with a customer-first approach.
- Ability to multitask, prioritize effectively, and remain professional under pressure.
- Strong analytical and problem-solving abilities with high attention to detail.
- Comfortable working with technology, software platforms, and operational systems.
- Ability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits

Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, and scheduling/resource planning will be highly regarded.

Yuni Rides offers a competitive salary package, career growth opportunities, a professional and supportive work environment, hands-on training, and exposure to U.S.-based transportation operations. Employees benefit from a dynamic, collaborative culture focused on performance and making a meaningful impact in children’s transportation services.

We seek professionals who demonstrate a customer-centric mindset, operational excellence, critical thinking, adaptability, accountability, teamwork, emotional intelligence, time management, decision-making, conflict resolution, active listening, communication excellence, professionalism, reliability, and attention to detail.

Proficiency with Microsoft Office (Excel, Word, Outlook), Google Workspace (Sheets, Docs, Gmail), CRM platforms, dispatch and scheduling systems, data entry and reporting, operational tracking tools, digital communication platforms, and documentation management is essential.

The ideal candidate enjoys helping others, remains calm during high-volume periods, communicates effectively with multiple stakeholders, follows through on commitments, and takes ownership of operational challenges with a proactive approach.

Yuni Rides is an equal opportunity employer committed to fostering an inclusive and respectful workplace where all employees can thrive. Employment decisions are based on qualifications, skills, experience, and business needs.