Customer Service Specialist

Yuni Rides, a trusted mobility partner dedicated to providing safe and reliable transportation services for children and families across the United States, is seeking a motivated Customer Service Representative (CSR) – Dispatch Coordinator. Based in Gulistan-e-Jauhar, Karachi, this onsite role operates Monday to Saturday from 6:00 PM to 3:00 AM (Pakistan Standard Time) with a monthly salary range of PKR 45,000 – 50,000. The successful candidate will play a vital role in coordinating transportation operations, ensuring students reach their destinations safely and on time. This position requires strong communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining professionalism and a customer-first mindset.

Key Responsibilities

- Monitor daily transportation operations and scheduled trips in real time to ensure routes are assigned and completed as planned.
- Track driver activity and provide continuous support throughout the service day.
- Coordinate trip modifications, route adjustments, and driver reassignments in response to operational changes.
- Support dispatch activities to maintain service reliability and operational efficiency.
- Assist in transportation coverage planning and ensure service continuity.
- Serve as the primary point of contact for drivers, schools, parents, and internal teams, responding promptly and professionally to inquiries.
- Provide timely updates on transportation schedules and operational changes.
- Handle service-related concerns and facilitate issue resolution with a customer-focused approach.
- Assist new drivers during onboarding, guiding them through documentation and compliance requirements.
- Follow up on outstanding onboarding items and support driver engagement initiatives.
- Maintain accurate operational records, update internal systems, and monitor service metrics.
- Collaborate with dispatch, operations, and management teams to improve workflows and service quality.
- Support process improvement initiatives aimed at operational excellence.

Required Qualifications

- Bachelor’s degree or equivalent professional experience preferred.
- 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal skills and a customer service orientation.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Strong analytical and problem-solving capabilities.
- High attention to detail and organizational skills.
- Professional attitude with a solution-oriented mindset.
- Comfortable using technology, software platforms, and operational systems.
- Ability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits

Candidates with experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, scheduling, and resource planning will be highly regarded.

Yuni Rides offers a competitive salary package, career growth opportunities, a professional and supportive work environment, hands-on training, and exposure to U.S.-based transportation operations. Employees enjoy a dynamic, collaborative culture focused on performance and making a meaningful impact on children’s transportation services.

This role is ideal for professionals who enjoy helping others, remain calm under pressure, communicate effectively with multiple stakeholders, demonstrate strong accountability, and are passionate about delivering exceptional customer experiences.

Yuni Rides is an equal opportunity employer committed to fostering an inclusive and respectful workplace where all team members can thrive. Employment decisions are based on qualifications, skills, experience, and business needs.