Customer Service Specialist

LOKAL Rooms is seeking dedicated Customer Service Agents to join their team. The role involves managing both incoming and outgoing calls, addressing guest inquiries and concerns, and ensuring a smooth and satisfying customer experience. Candidates should be comfortable using CRM platforms, handling cases efficiently, and monitoring activities as part of their daily responsibilities.

Key Responsibilities:
- Handle inbound and outbound calls to assist guests and clients with reservations, information requests, and issue resolution.
- Deliver courteous, professional, and friendly service at all times.
- Accurately record all guest interactions and relevant details promptly.
- Resolve customer issues effectively, escalating complex matters to the appropriate department when needed.
- Keep up to date with company products, services, and policies to provide accurate information to guests.

Required Qualifications:
- Strong verbal and written communication skills.
- Minimum of one year experience in customer service or a call center environment.
- Ability to manage a high volume of calls while maintaining quality service standards.
- Positive, solution-focused attitude with excellent analytical and troubleshooting abilities.
- Proficiency in English is mandatory.

Work Location and Employment Details:
This is a full-time, on-site position based in Clifton, Block 9. Candidates must be comfortable commuting to this location. The monthly salary range is Rs55,000 to Rs75,000.

Application Requirements:
Applicants will be asked to provide their current and expected salary details and confirm their willingness to commute to the Clifton Block 9 office.

LOKAL Rooms values professionalism and a customer-centric approach, making this an excellent opportunity for individuals looking to grow their career in customer service within a dynamic environment.