Customer Service Specialist

Cloting, an established apparel and fashion company based in Trimurti Nagar, Parbhani, Maharashtra, India, is dedicated to creating clothing that blends style, comfort, and affordability. Serving a diverse customer base, Cloting strives to provide a positive shopping experience through quality products and attentive service. The company places high value on reliability, customer care, and consistent product standards, making service excellence a fundamental part of its brand identity. Team members are encouraged to share ideas that enhance the customer experience and improve store operations in a fast-paced, customer-focused environment that offers opportunities for skill development in retail and service.

Key Responsibilities
- Greet customers warmly and assist them throughout their shopping journey both in-store and over the phone.
- Respond promptly and professionally to product and order inquiries, ensuring clear and courteous communication.
- Resolve customer complaints efficiently, maintaining respect and professionalism at all times.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with sales and inventory teams to address product availability and order status.
- Follow up with customers to ensure satisfaction and address any unresolved issues.
- Manage returns and exchanges according to company policies.
- Provide guidance on sizing, styles, and product features to help customers make informed decisions.
- Uphold company policies and service standards consistently to deliver a positive customer experience.

Required Qualifications
- Strong customer support and service skills, with the ability to handle inquiries and resolve issues calmly and professionally.
- Demonstrated focus on customer satisfaction and experience, ensuring interactions are respectful, helpful, and outcome-oriented.
- Excellent phone etiquette, including clear communication, active listening, and courteous behavior during calls.
- Effective verbal and written communication skills in relevant local languages and English.
- Ability to work full-time on-site in Lahore, with flexibility to accommodate weekends or peak retail hours as needed.
- Proven problem-solving abilities, attention to detail, and capacity to manage multiple customer requests simultaneously.
- Basic computer literacy for managing customer records, point-of-sale systems, and order tracking.

Preferred Qualifications and Benefits
- Prior experience in retail, apparel, or fashion customer service is preferred but not mandatory.
- Opportunity to grow skills in a dynamic, customer-focused retail environment.
- Collaborative team culture that values contributions toward improving customer experience and store operations.

This role offers a chance to be part of a reputable brand committed to quality and service excellence, providing a platform for professional growth within the retail and fashion sectors.